The Cisco Networking Academy Support Desk, including Live Chat, will be closed for Holidays at the end of December and beginning of January. Please plan accordingly for minimal impact to your classes.
As always, your ASC is your primary point of contact, however, you will be able to access the Support Virtual Agent Chat BOT, FAQs or submit an issue to the Support Desk via the Support link in Cisco Netacad.com during the closure.
Please note that inquiries submitted to the Support Desk during the closures will take longer than normal to process.
Support Desk Closure
San Francisco: December 22, 2017, 6 p.m. – January 1, 2018, 2 a.m. (PST, GMT -8)
New York: December 22, 2017, 9 p.m. – January 1, 2018, 5 a.m. (EST, GMT -5)
London: December 23, 2017, 2 a.m. – January 1, 2018, 10 a.m. (GMT)
Hong Kong: December 23, 2017, 10 a.m. – January 1, 2018, 6 p.m. (HKT, GMT +8)
Sydney: December 23, 2017, 1 p.m. – January 1, 2018, 9 p.m. (EDT, GMT +11)
Thank you for your understanding and patience.
The Cisco Academy Support Center of the Southwest will be closed Saturday, December 17. 2017 through Monday, January 1, 2018. Emails sent to firstname.lastname@example.org will be monitored but response may be delayed during this time.
Cisco Networking Academy Support Team